EXCHANGE & RETURN POLICY

Exchange & Return Policy

At LéJoyee, each piece is thoughtfully handmade to order. Because of the nature of handcrafted products, we do not accept returns or exchanges unless the item arrives damaged or defective.

Non-Returnable Items

All items are made-to-order and cannot be returned or exchanged due to change of mind, sizing issues, or minor variations in color/texture.

Please review our size guide and product descriptions carefully before placing your order.

Quality Issues

If your item arrives damaged or with a significant defect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide your order number and clear photos of the product.

Once verified, we will arrange a replacement or a refund.

Handmade Disclaimer

Slight differences between each item are a natural result of the handmade process.

These variations are not considered defects, but part of the unique charm and authenticity of our products.

How to Request a Return/Exchange

Email our customer care team at elice_wonderland@outlook.com.

Include your order number, photos, and a brief explanation of the issue.

Our team will confirm the eligibility and guide you through the next steps.